Customer Service


WHEN CAN I EXPECT MY ORDER?

We are making every effort to process orders as quickly as possible while maintaining the highest level of care and attention to safety. Due to the Covid-19 outbreak there may be delays to shipments during this time. Once your order is processed, you will receive a confirmation email including your FedEx tracking number.

MAY I PICK UP MY ORDER?

We are happy to provide pick up at the hotel. Beginning June 9th the Gift Shop Hours will be 9am to 6pm with extended hours of 8pm on Friday and Saturday evenings. We do require pick ups to be scheduled by phone. Kindly note we are operating with limited staff and there may be delays in response time and we truly appreciate your patience. If you have any questions please feel free to also contact us via email. You are more than welcome to call us at 919-447-4065- kindly leave a detailed message and we will reach out to you as soon as we are able.

I SAW AN ITEM IN THE SHOP BUT DO NOT FIND IT LISTED ONLINE, IS IT AVAILABLE?

While we are continually expanding our online offerings, we do carry additional items that might not be added to our site at the moment. Kindly call us at 919-447-4065 or contact us via email and it would be our pleasure to look into this for you. Please check back frequently or sign up for our email updates for featuring newly added products. 

WHO DO I CALL IF I HAVE A QUESTION ABOUT MY ORDER?

Questions regarding orders can be directed via email. You are more than welcome to call us at 919-447-4065- kindly leave a detailed message and we will reach out to you as soon as we are able.

MAY I USE A GIFT CARD TO PAY FOR MY ORDER?

If you have an Umstead Gift Card that you would like to redeem, please contact The Gift Shop directly to place your order at 919-447-4065.

WHERE MAY I PURCHASE A GIFT CARD ONLINE?

Gift cards may be purchased online and mailed by visiting the link below

Gift Cards

IS SALES TAX CHARGED ON MY ORDER?

If you are a resident of North Carolina, the appropriate state and county taxes will be charged to your order. If you live outside of the state of North Carolina, there will not be sales tax charged.

CAN I TRACK MY ORDER?

Once your order is placed and confirmed by us, you will receive a confirmation email including your FedEx tracking number.

WHAT IS THE RETURN POLICY?

Due to health and safety measures we are currently not accepting returns on any merchandise.

I LIVE OUTSIDE OF THE UNITED STATES, CAN I STILL PLACE AN ORDER?

Currently we are only processing orders through the Online Store that originate from a US address. If you are an international customer, we'd be delighted to assist you. Please call The Gift Shop directly at 919-447-4065 or contact us via email.

HOW DO I LAUNDER MY SIGNATURE FEATHER PILLOW?

Laundering Instructions: Machine wash with a cool or warm water setting using a mild detergent (do not use chlorine bleach). Dry on a low temperature until fully dried, high heat during washing or drying is bad for the product.